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Customer Service Center

Got Questions?

E-Mail Us

If you have any question about products, orders you have placed, or want to comment about our services, send E-mail to Customer Service.

 

Phone Us:

Our Customer Service is available Mon. - Fri. 8am - 5pm (EST). If you have any technical question about our products or about placing an order, please don't hesitate to call. Call 1-(770) 458-0870

 

For Other Information:

Please note:

Shipping ahead can result in increased shipping charge.

 

Money Back Guaranntee
Returns

 

If for any reason you need to exchange or return your item, simply call our customer service representative at (770 ) 458-5539 to receive your return authorization number. Package your item and ship postage pre-paid by customer to:

Peachtree Woodworking Supply Inc.
6684 Jimmy Carter Blvd. Suite 100
Norcross, GA 30071

Refused Orders by Customers:

If you decide you do not want an order that has already shipped you can refuse delivery. Once you have refused delivery and the package has been returned to us by the carrier you will be refunded the price of the products shipped minus:

  • Original shipping fees
  • Return shipping fee of $14.95 per box
  • Re-stocking fee of 10% of the order

Book / DVD / Plan Return and Refund Policy:

A full refund will be issued for new, unopened, unused books, DVD's, CD's and plans sold by Peachtree Woodworking Supply, Inc. and returned within 30 days of delivery. The following conditions and exceptions apply:

Exception's:

  • Any unopened book, DVD, CD or plan item in original condition that is returned more than 30 days after purchase: 100% of purchase price in store credit only (can be used in store or online towards future purchase).
  • Any book that is returned within 30 days from date of purchase that has obvious signs of use: 50% of item's retail price, store credit only (can be used in store or online towards future purchase).
  • Any CD, DVD, that has been opened (taken out of its plastic wrap) and returned within 30 days of delivery: 50% of item's retail price, store credit only (can be used in store or online towards future purchase).
  • Damaged or non-functioning DVD, CD, book or plan returned within 30 days from date of purchase will be replaced with same title only.

Stains and Finishes:

  • Any unopened Stains or Finishes can be returned within 30 days of purchase for 100% refund or in-store credit for the amount of purchased item.
  • Any Stains or Finishes that have been opened are Non Refundable.

Return items postage pre-paid by customer to:

Peachtree Woodworking Supply Inc.
6684 Jimmy Carter Blvd. Suite 100
Norcross, GA 30071

Peachtree Woodworking Supply, Inc. E- Direct Special Offers:

E-Direct Special Offers are valid only for orders placed online or by phone at time of promotion and cannot be combined with other sale offers or applied to previous orders. Previous purchases from a Woodworking Show do not qualify for E-Direct promotional price. Items that are oversized or overweight may be subject to extra charges and may NOT qualify for E-Direct special offers, promotions, sales or discounts. Peachtree Woodworking Supply, Inc. reserves the right to limit quantities, correct errors or omissions and modify or end E-Direct promotion at any time.

 

Helping Our Environment

Going Green

You might have noticed when you received your order that the shipping box it came in looked a little used. In effort to reduce waste Peachtree Woodworking Supply, Inc is recycling boxes and packaging material as much as possible. We are proud to do our small but important part in helping our environment.

OOPS!

Prices are subject to change. Pictorial and typographical errors are subject to correction. Peachtree Woodworking Supply Inc. reserves the right to refuse any order.

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